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OnSITE Training

Americans with Disabilities Act Amendments Act of 2008 and the Genetic Information Nondiscrimination Act

The Amendments have greatly expanded the definition of what is a qualifying disability under the ADA and has established other more subtle changes to the law. Now that the regulations have been finalized, it is a good time to review this law and regulations. This session will also delve into GINA, which made it illegal for employers to collect genetic information about employees and their family medical information.

Need to brush up on the appropriate scope of pre-employment medical examinations and the segregation and confidentiality of medical records? This session is for you!

For Members In: Property Liability

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Conflict in the workplace can be incredibly destructive to an organization, and yet it’s far more common than one might think.  Administrative Assistants are often challenged by the need to address workplace conflict, whether it presents as legitimate difference between coworkers, or aggressive behaviors that have spiraled out of control. 

This session is meant to provide administrative professionals with a firm understanding workplace conflict, from causes through resolution.  Particular attention will be paid to providing attendees with opportunities to engage in interactive discussions around when and how to most appropriately apply an array of resolution techniques.

Each participant will complete a conflict assessment on-line before the training, and the results will be examined as part of the session.

Learning Objectives:

  1. Cite the causes of workplace conflict.
  2. State why it is important to resolve conflict in the workplace.
  3. Describe the methods of resolving conflict.
  4. List the Do’s and Don'ts of workplace conflict.

Topics to be covered:

  • Causes of conflict

  • Healthy vs. damaging conflict

  • Conflict resolution: Importance and methods

  • Conflict dimensions and behavioral styles

For Members In: Property Liability

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This program is designed to highlight proper safety procedures and equipment while operating a chainsaw. This will be especially useful for the occasional operator, either as an introduction or as a refresher. This is not designed nor intended to be instruction on how to use a chainsaw. It is expected that all personal protective equipment will be in place prior to conducting the program. 60 to 90 minutes.

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Confined space entry is dangerous since many of the hazards associated with confined spaces are difficult to detect. This program is designed to teach employees the proper safety procedures and equipment needed when entering a confined space. Emphasis will be placed on identifying confined spaces and highlighting the appropriate sequence of events needed to safely enter these dangerous areas. Although the program touches upon it, this is not a class in confined space rescue techniques. 90 minutes to 2 hours.

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Every workplace experiences internal conflict. Every working relationship experiences periods of unrest. Skillfully managed, discord can become a catalyst to personal, professional, and organizational growth, stronger relationships, and better decisions.

This session will introduce you to a simple, straightforward framework for turning conflict and other difficult conversations into better decisions, team alignment, and healthy interpersonal dynamics. You will emerge from the session knowing:

  • How avoidance increases conflict and creates unhealthy organizational dynamics.
  • The supervisory traps that increase staff and management time spent on conflict.
  • How to recognize differences between healthy conflict and destructive conflict.

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This program will provide participants with insights and approaches toward achieving greater effectiveness for the organization and the people who work for it. Emphasis will be placed on identifying areas within the organization where there is conflict among individuals/groups/departments, a lack of clarity regarding the organization’s systems and processes, and how a combination of the two creates a culture of uncertainty, poor performance and increased risk.

For Members In: Property Liability

Upon successful completion of this program, participants will receive .25 CEUs (Continuing Education Units)

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Attendees will learn the proper methods for controlling traffic at school crossings so as to protect themselves, the students, and the motoring public. In addition, they will have the opportunity to discuss their authority under the law. Emphasis will be placed on the equipment and techniques required to be an effective and safe crossing guard. 

For Members In: Property Liability, Worker's Compensation

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In the public sector, sometimes the notion of having customers and keeping them happy is a challenge, especially when one's expectation is high and resources are low. The term, customer, can at times feel like a business term thrust upon the public sector, without the same freedoms, revenues, and resources of businesses. These interactive and thought-provoking sessions will help participants identify the various services they provide, identify their various customers, set specific customer service goals, and measure their success.

For Members In: Property Liability

Upon successful completion of this program, participants will receive .15 CEUs (Continuing Education Units)

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The ability to manage your time efficiently is an important skill used by successful professionals.  This session provides insight, skills, and tools to help master multiple priorities and projects in demanding, multi-tasking workplace environments. 

For Members In: Property Liability, Worker's Compensation

Upon successful completion of this program, participants will receive .2 CEUs (Continuing Education Units)

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The Family and Medical Leave Act is a legal minefield where one mistake from an untrained supervisor can create serious liability for the organization.  It is a complex law with far-reaching implications if it isn’t applied correctly.

This course updates supervisors on the current regulations of the Family and Medical Leave Act and explains their responsibilities throughout the process. Throughout the session, participants will compile an extensive FMLA toolkit, which they will bring back to their organizations.

In this interactive session, participants will explore and assess their current FMLA practices in conjunction with other leaves of absence to ensure compliance with state and federal laws.

Learning Objectives:

  • Assess and modify FMLA practices to ensure compliance  
  • Articulate the importance of the consistent application of FMLA within an organization
  • Recognize and identify resources to support the FMLA process

Topics to be covered:

FMLA Basics, recent legislative changes, the importance of consistent application of FMLA, FMLA resource toolkit

Who Should Attend: HR Directors or those with HR functions, managers and supervisors

Instructor/Facilitator: 

Carol Kilmister, SPHR, serves as the Human Resource Consultant for Primex3, providing training, guidance, and support, particularly through the Employment Practice Claim Prevention service. She worked for many years as the Director of Human Resources for SAU #19 in Goffstown, NH. Carol is a graduate of Rivier College with a Master of Science degree in Human Resource Administration and holds a Bachelor of Science degree in Business Administration with a concentration in Marketing and a minor in Psychology from Plymouth State University. In addition, she holds national certification as both a Senior Professional in Human Resources (SPHR) and a SHRM Senior Certified Professional (SHRM-SCP).

For Members In: Property Liability

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This comprehensive program conducted by Life Safety Specialists, Inc provides attendees with the skills needed to safely enter confined spaces. The Hands-On Confined Space Entry Safety course requires students to act as entrants, attendants, or supervisors to safely and confidently enter confined spaces. The course addresses the hazard associated with confined spaces and outlines the duties and responsibilities of all members of a confined space entry team.  The need for appropriate personal protective equipment and of instrumentation for atmospheric (air) monitoring is emphasized throughout this training.

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Anticipating Risks/Understanding Coverage: A Guide to Effectively Managing your Volunteers and Community Events

This program takes a look at the importance of understanding your entity’s exposure to risk and the need to identify and effectively control those risks. You’ll also learn how coverage and risk are intertwined and how to best manage common situations that are frequently encountered by public entities.

Be ready to share your experience with your peers and actively participate in the learning process.

Learning Objectives:

  1. Understand pertinent coverage parameters
  2. Understand how to recognize problematic areas regarding volunteers, events and use of facilities and how to effectively address them
  3. Understand the potential consequences that come with making uninformed decisions

For Members In: Property Liability

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This full day HR Workshop is designed for North Country supervisors and managers. It is comprised of three essential HR-related trainings: Addressing Employee Performance, Staying Power: Reducing Turn Over with Stay Interviews, and The Family and Medical Leave Act. Registration is for the full day of training. 

Addressing Employee Performance:

Why do you evaluate your employee's performance? Is performance evaluation a once-a-year event in your organization? Understanding the implications of a supervisor's responsibility in addressing employee performance lies at the heart of this training session. When supervisors continuously engage their employees, with a performance-based focus, they are able to clearly and effectively communicate the expectations of their organizations and limit their exposure to employment practice-related liability.

This session will provide supervisors and managers with an opportunity to practice the 'art' of engaging in a performance-based discussion, as well as the important follow-up documentation of the discussion. Participants will learn best practices in engaging in preparation, discussion, and documentation of potentially difficult performance discussions.

Staying Power:

Reducing Turn Over with Stay Interviews: These days we hear a lot about employee retention and engagement, but it's often a struggle to find practical, real-life employee turnover solutions that are consistent with the unique challenges of public sector employment.

This interactive workshop will introduce the concept of the 'Stay Interview' as one of the tools used by managers to address turnover reduction and attrition. Participants will review why employees stay, what might cause them to leave, and will discuss their role in taking proactive steps to keeping employees engaged.

Advanced FMLA:

Once the basics have been conquered, the administration of FMLA in the workplace may continue to be challenging for even the most experienced managers.  Requests for FMLA leave can be complicated, time consuming, and intertwined with many other employment practices.

It’s important to remember that FMLA is a complex law, and becomes even more complicated when properly administered alongside other state and federal regulations, including workers’ comp, ADAAA, and the NH pregnancy law. 

Through interactive scenario-base activities, participants will problem solve best practices in responding to employee requests for FMLA assistance, with particular focus on processing the overlap of FMLA, ADA, and Workers' Compensation.

Learning Objectives:

  • Recognize and explain a variety of reasons why we evaluate employee performance
  • When engaging in an performance discussion, provide clear and specific feedback related to job performance
  • Describe a Stay Interview and how it affects employee retention
  • Articulate the importance of the consistent application of FMLA within an organization

For Members In: Property Liability

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Once an employer has chosen a new hire through a successful recruitment and selection process, it’s vital that they continue by following through with transitioning the new employee into the culture of their organization.  This is most successfully accomplished through a clear, concise orientation and onboarding process.  The sooner new hires feel welcomed and prepared for their jobs, the sooner they will be able to be a successful contributor to an employer.

Many employers have an orientation process in place, and that’s a great place to start.  This session will provide participants with a clear understanding of the difference between orientation and onboarding, and an opportunity to delve into the benefits and best practices of a full onboarding process.  

For Members In: Property Liability

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Details to follow.

For Members In: Property Liability, Unemployment Compensation

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Slips, trips, and falls are some of the leading causes of accidents and related injuries in the workplace. This program will offer a close look at the common causes of slips, trips, and falls, including falls from heights. Emphasis will be placed on identifying hazards, as well as preventive techniques to help prevent these injuries from occurring at your site.

45 minutes to 1 hour.

Upon Successful completion .1 CEUs will be awarded.

For Members In: Property Liability, Unemployment Compensation, Worker's Compensation

Upon successful completion of this program, participants will receive .1 CEUs (Continuing Education Units)

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Solid waste facilities can be dangerous places for employees. This program will provide facility operators and staff with a basic overview of hazards encountered at solid waste facilities and important steps to stay safe on the job. The three hour program will also fulfill the 2.5 hours of relevant continuing education required every year to keep operator certification current.

For Members In: Worker's Compensation

Upon successful completion of this program, participants will receive .25 CEUs (Continuing Education Units)

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For Members In: Property Liability

Upon successful completion of this program, participants will receive 2.3 CEUs (Continuing Education Units)

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A New Hampshire Department of Labor (NHDOL) Safety Inspection can occur at any time, with or without notice. For that reason, it is important that Primex3 Members plan and prepare for an inspection. It is crucial that you understand the potential scope of the inspection, the type of information that the inspector will want to review and the condition of your facilities.  This program will give you the tools necessary to be fully prepared when an inspector comes knocking at your door.

For Members In: Property Liability, Unemployment Compensation, Worker's Compensation

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Although strikingly beautiful, Mount Washington and the surrounding Presidential Range hold the dubious distinction of having “the world’s worst weather.” The Presidential Range is also world-renowned for the challenging terrain it provides for alpinists, and as such, has been the scene of hundreds of mountaineering accidents over the years. Ty will provide an in-depth analysis of a recent tragedy on the range and extend those lessons and others learned above treeline into your roles as leaders, managers, staff, and team members.

For Members In: Property Liability, Worker's Compensation

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