Apr. 25, 2018
10:00am - 1:00pm
Primex Training Facility
For directions, click here
Workplace conflict is normal and unavoidable, but can be difficult to navigate. Unresolved conflict can undermine productivity, increase stress levels, and damage organizational culture. In this 2-hour interactive workshop, participants will learn about constructive communication strategies for successfully managing conflict at work. We will cover a variety of topics about conflict, including orientations to conflict, the role of organizational culture, kitchen-sinking, debilitative and facilitative emotions, effective language use, and the importance of listening. Participants will also have the opportunity to apply what they learn through the analysis of workplace conflict scenarios.
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Barbara J. Jago, Ph.D.
Barbara J. Jago, Ph.D. has been teaching relational communication at the University of New Hampshire for 20 years. She also serves as chair of the Communication Arts and Science Department. Barbara has a B.A. in anthropology from Smith College; an M.A. in cinema studies from New York University; an M.A. in secondary social science education from the University of South Florida; and a Ph.D. in communication from the University of South Florida. Her autoethnographic research explores family communication, friendship, gender, and emotion. Barbara lives in Bedford N.H. with her two cats, Kiefer and Boo.
CEUs
0.2
As an IACET Accredited Provider, Primex3 offers CEUs for its programs that qualify under the ANSI/IACET standard.
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