Apr. 8, 2020
9:00am - 3:00pm
Primex Training Facility
For directions, click here
Difficult conversations are, by their very nature, a challenge to conduct. But there are things you can do (and not do) to make them less difficult and more effective. In this workshop you’ll learn and practice the most important skills you need to hold difficult conversations that achieve results without damaging the working relationship, including:
- Setting the stage for a productive conversation
- How to start the conversation the right way
- Framing the problem to be solved in a way that invites engagement and collaboration
- Handling difficult behavior during the conversation
- What you must be sure to do after the difficult conversation
Who should attend: Supervisors
This course qualifies for 5 SHRM PCD recertification credit hours
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Tammy Lenski
Dr. Tammy Lenski is a mediator, executive coach, speaker, and the author of two bestselling conflict resolution books. Since founding her conflict resolution firm in 1997 she’s helped thousands of leaders and managers worldwide turn organizational and team conflict into collaboration. Recently featured in both Inc. and Bloomberg Businessweek, Tammy was honored in 2014 by the Association for Conflict Resolution for innovative and pioneering work in her field. She lives in Peterborough, NH.
CEUs
0.5
This program has been approved for PDC recertification credit hours toward SHRM-CP and SHRM-SCP recertification through the Society for Human Resource Management. For more information about certification or recertification, please visit the SHRM Certification website at www.shrmcertification.org
As an IACET Accredited Provider, Primex3 offers CEUs for its programs that qualify under the ANSI/IACET standard.
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