Feb. 13, 2020

9:00am - 12:00pm

Primex Training Facility

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Documentation is an essential element in a job performance evaluation system. When truly effective, documentation creates a record of employment; including performance-related facts and incidences, and the steps and actions taken by the employer. This ‘record’ serves as an aid to current and future managers and HR professionals for historical perspective, performance evaluations, audits, and potential legal claims.

In this interactive session, supervisors will explore their role in creating clear, effective documentation of employee performance issues as they arise. Particular focus is placed on when and how to document an employee’s performance, how to define the line between documentation and discipline, and the performance counseling session. Participants will practice the art of discussing performance-related issues, from both a supervisors’ and the employees’ perspective.

At the close of this session, attendees will know and understand a supervisor’s responsibility in documentation, and when to contact human resources. They will also be able to describe the implications of not documenting, and the importance of the performance counseling session.


  • Carol Kilmister

    Carol Kilmister

    Carol M. Kilmister, SPHR, SHRM-SCP, Human Resource Consultant

    Carol Kilmister is a Human Resource Consultant in the Legal and HR Services Department at Primex3 where she provides training, guidance, and support to Property & Liability members.  Prior to coming to Primex3, she worked for many years as the Director of HR for a multi-district SAU in NH.  She is a graduate of Rivier University with a Master of Science degree in Human Resource Administration and holds a Bachelor of Science degree in Business Administration from Plymouth State University.  In addition, she holds national certification as a senior HR professional from both HRCI and SHRM. She serves on the board of directors of the Greater Concord HR Association of SHRM as well as the Association of NH Public Employer HR Administrators (ANHPEHRA).



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