Dec. 18, 2018
9:00am - 3:00pm
Primex Training Facility
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This program offers techniques that are proven to work when confronted with aggressive behavior. Through lecture, simulation and practice, students will learn how to keep conflict to a minimum and when it occurs, manage it to resolve at the earliest possible stages of development.
Complimentary lunch will be provided.
Learning Objectives Include:
- Identify major "triggers to aggression"
- Differentiate between the levels of the verbal escalation continuum
- Employ techniques as best responses and reactions to aggressive verbal and physical behavior through active practice
Topics to be covered:
- Discuss the major triggers to aggressive behavior
- Verbal continuum
- "Do's" and "Don'ts" of managing aggressive behavior
- Crisis continuums
- Techniques for dealing with aggressive behavior
- Safety rules
- Active practice de-escalation techniques
CEUs
0.5
As an IACET Accredited Provider, Primex3 offers CEUs for its programs that qualify under the ANSI/IACET standard.