Dec. 18, 2018

9:00am - 3:00pm

Primex Training Facility

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This program offers techniques that are proven to work when confronted with aggressive behavior.  Through lecture, simulation and practice, students will learn how to keep conflict to a minimum and when it occurs, manage it to resolve at the earliest possible stages of development. 

Complimentary lunch will be provided.

Learning Objectives Include: 

- Identify major "triggers to aggression"

- Differentiate between the levels of the verbal escalation continuum

- Employ techniques as best responses and reactions to aggressive verbal and physical behavior through active practice

Topics to be covered: 

- Discuss the major triggers to aggressive behavior

- Verbal continuum

- "Do's" and "Don'ts" of managing aggressive behavior

- Crisis continuums

- Techniques for dealing with aggressive behavior

- Safety rules

- Active practice de-escalation techniques



As an IACET Accredited Provider, Primex3 offers CEUs for its programs that qualify under the ANSI/IACET standard.

Learn more about the IACET CEU

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