Mar. 27, 2024

9:00am - 12:00pm

Primex, 46 Donovan Street, Concord, NH

For directions, click here

This program offers techniques that are proven to work when confronted with aggressive behavior.  Through lecture, simulation and practice, students will learn how to keep conflict to a minimum and when it occurs, manage it to resolve at the earliest possible stages of development. 

Learning Objectives Include: 

  • Identify major "triggers to aggression"
  • Differentiate between the levels of the verbal escalation continuum
  • Employ techniques as best responses and reactions to aggressive verbal and physical behavior through active practice

Topics to be covered: 

  • Discuss the major triggers to aggressive behavior
  • Techniques for dealing with aggressive behavior
  • Active practice of de-escalation techniques
  • Verbal continuums
  • Safety rules
  • Crisis continuums
  • nh theater project

    NH Theatre Project

    NHTP was formed in 1988 by performing artists who connected through their dedication to collaboration, education and community-building. Since its creation, NHTP has continued to use the process of theatre to create revelatory experiences for individuals and communities across New England and beyond. Actors from NHTP will be providing simulation and facilitation through their Theatre For Life program which works with schools, businesses and community organizations.

  • richard van wickler

    Rick Van Wickler

    Rick has an extensive background in emergency response planning, negotiations, and staff development. He was the Superintendent of the Cheshire County Department of Corrections for over 20 years and served in the United States Army and Army Reserve for over 26 years. Founding Chameleon Consulting of New England in 2001, he provides training and consulting on managing aggressive behavior, personnel management and security audits. Rick has taught as an adjunct professor at Keene State College in Justice Studies and American Corrections. He serves on many boards and governmental committees working on behalf of law enforcement and corrections and is the former Executive Chairman of Law Enforcement Action Partnership. 



This program has been approved for PDC recertification credit hours toward SHRM-CP and SHRM-SCP recertification through the Society for Human Resource Management. For more information about certification or recertification, please visit the SHRM Certification website at

As an IACET Accredited Provider, Primex3 offers CEUs for its programs that qualify under the ANSI/IACET standard.

Learn more about the IACET CEU

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