May. 2, 2019

9:00am - 12:00pm

Primex Training Facility

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Do you know where conflict comes from in your environment? Do you know how to notice the signs of conflict rising? Do you know what to say to prevent conflict or the strategies to resolve it once it thunders into your work? In this session we will discuss why conflict happens in municipal offices and teams and what happens to our brain when conflict happens. Once participants can discern the context, emotions, and motivations of conflict, communication skills can help prevent conflict in the first place. When even the best communication fails, the right resolution strategy can restart relationships, teams, and initiatives.

As result of this training you will be able to:

· Recognize what your brain does in the heat of conflict
· Identify your and others reactive responses to conflict
· Apply communication techniques that prevent conflict
· Employ five strategies for conflict resolution

  • Jon Wortmann

    Jon Wortmann

    Jon Wortmann is the best-selling author of five books including Mastering Communication at Work and Hijacked by Your Brain. He is a graduate of Carleton College with a master’s from Harvard University. A thoughtLEADERS senior instructor in the areas of communication, leadership, and stress reduction, he began his training career in 2005 with a division of Time Warner, and has since worked with Fortune 500, start-up, local government, and non-profit organizations. Jon is the Assistant Golf and Tennis Coach for the University of Connecticut, mental coach for the Dartmouth women's golf team, and is a board member of NASA’s Goddard Summer program in Worcester, MA. He has lead teenagers and adults on 30 week-long service trips with organizations like Habitat for Humanity to cities such as New Orleans, Chicago, and New York City. He lives with his wife in Arlington, MA. 



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