Oct. 22, 2019
9:00am - 3:00pm
Primex Training Facility
Research indicates that supervisors can spend up to forty percent of their work week managing employee conflict. Knowing how to help employees manage and resolve their conflicts can mean the difference between festering conflict that puts the department at risk, and everyone being able to focus well on their job responsibilities. This highly interactive workshop is designed to give supervisors a basic grasp of mediation skills and process that can be put to use immediately back on site. Supervisors will leave the workshop knowing and having practiced:
- When to intervene and when to stay out of the conversation
- A mediation framework to help you keep the conversation on track
- Key skills every mediating manager needs in their toolbox
Who Should Attend: Supervisors
This course qualifies for 5 SHRM PCD recertification credit hours
Dr. Tammy Lenski is a mediator, executive coach, speaker, and the author of two bestselling conflict resolution books. Since founding her conflict resolution firm in 1997 she’s helped thousands of leaders and managers worldwide turn organizational and team conflict into collaboration. Recently featured in both Inc. and Bloomberg Businessweek, Tammy was honored in 2014 by the Association for Conflict Resolution for innovative and pioneering work in her field. She lives in Peterborough, NH.
This program has been approved for PDC recertification credit hours toward SHRM-CP and SHRM-SCP recertification through the Society for Human Resource Management. For more information about certification or recertification, please visit the SHRM Certification website at www.shrmcertification.org
As an IACET Accredited Provider, Primex3 offers CEUs for its programs that qualify under the ANSI/IACET standard.