This program offers techniques that are proven to work when confronted with aggressive behavior. In this interactive course, you will work through the STARR Model, identifying trained responses at each step of aggression, helping to keep aggressive behavior to a minimum when it occurs, and mitigate escalation at the earliest possible stages of development.
- Identify major "triggers to aggression"
- Differentiate between the levels of the verbal escalation continuum
- Employ techniques to mitigate aggressive verbal and physical behavior
- Recognize when to activate your organization’s Action Plan
Session Duration: Approximately 60 minutes
As an IACET Accredited Provider, Primex3 offers CEUs for its programs that qualify under the ANSI/IACET standard.