Jan. 12, 2022

9:00am - 11:00am


Documentation is an essential element in a job performance evaluation system. When truly effective, documentation creates a record of employment; including performance related facts and incidences, and the steps and actions taken by the employer. This ‘record’ serves as an aid to current and future managers and HR professionals for historical perspective, performance evaluations, audits, and potential legal claims.

In this interactive session, supervisors will explore their role in creating clear, effective documentation of employee performance issues as they arise. Particular focus is placed on when and how to document an employee’s performance, how to define the line between documentation and discipline, and the performance counseling session.

Participants will practice the art of discussing performance related issues, from both a supervisors’ and the employees’ perspective.

Learning objectives of this session are:

  • Recognize the supervisor’s role in documentation
  • Distinguish when it is necessary to contact Human Resources
  • Describe the implications of not documenting
  • Employ strategies for an effective performance counseling session 
  • Carol Kilmister2

    Carol Kilmister

    Carol M. Kilmister, SPHR, SHRM-SCP, Human Resource Consultant

    Carol Kilmister is a Human Resource Consultant in the Legal and HR Services Department at Primex3 where she provides training, guidance, and support to Property & Liability members.  Prior to coming to Primex3, she worked for many years as the Director of HR for a multi-district SAU in NH.  She is a graduate of Rivier University with a Master of Science degree in Human Resource Administration and holds a Bachelor of Science degree in Business Administration from Plymouth State University.  In addition, she holds national certification as a senior HR professional from both HRCI and SHRM. She serves on the board of directors of the Greater Concord HR Association of SHRM (HRAGC) as well as the Association of NH Public Employer HR Administrators (ANHPEHRA).



This program has been approved for PDC recertification credit hours toward SHRM-CP and SHRM-SCP recertification through the Society for Human Resource Management. For more information about certification or recertification, please visit the SHRM Certification website at www.shrmcertification.org

As an IACET Accredited Provider, Primex3 offers CEUs for its programs that qualify under the ANSI/IACET standard.

Learn more about the IACET CEU

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