Sep. 24, 2024

9:00am - 3:00pm

Primex, 46 Donovan Street, Concord, NH

For directions, click here

Ideally, managing an employee’s performance should consist of more than a once-a-year event, where a supervisor completes an appraisal form and seeks out their employee for a quick chat and signature.

In fact, performance management is meant to be a system - one that encourages employee growth, connects individual employee roles to the larger organizational goals, and communicates feedback effectively to address any performance deficiencies.

This training will review three broad elements of an effective performance management system:

• Goal Setting
• The Performance Review
• The Performance Improvement Process (PIP)

As we take a deeper dive into each of these elements, we’ll discuss several types of performance goals, examine a variety of performance review systems (discussing their benefits and drawbacks), and look at common problems associated with performance management systems.

In this interactive session, participants will engage in discussions related to these key elements and leave with tools and samples to draw from as they move forward in their careers.

  • carol kilmister 2

    Carol Kilmister

    Carol Kilmister is a Senior Human Resource Consultant in the Legal and HR Services Department at Primex3 where she provides training, guidance, and support to Property & Liability members.  Prior to coming to Primex3, she worked for many years as the Director of HR for a multi-district SAU in NH.  She is a graduate of Rivier University with a Master of Science degree in Human Resource Administration and holds a Bachelor of Science degree in Business Administration from Plymouth State University.  In addition, she holds national certification as a senior HR professional from both HRCI and SHRM. She serves on the board of directors of the Greater Concord HR Association of SHRM (HRAGC) as well as the Association of NH Public Employer HR Administrators (ANHPEHRA).



This program has been approved for PDC recertification credit hours toward SHRM-CP and SHRM-SCP recertification through the Society for Human Resource Management. For more information about certification or recertification, please visit the SHRM Certification website at

As an IACET Accredited Provider, Primex3 offers CEUs for its programs that qualify under the ANSI/IACET standard.

Learn more about the IACET CEU

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