May. 14, 2026

9:00:00 AM - 3:00:00 PM

Primex 46 Donovan Street, Concord

For directions, click here

Ideally, managing an employee’s performance should consist of more than a once-a-year event, where a supervisor completes an appraisal form and seeks out their employee for a quick chat and signature.

In fact, performance management is meant to be a system — one that encourages employee growth, connects individual employee roles to the larger organizational goals, and communicates feedback effectively to address any performance deficiencies.

This training will review several broad elements of an effective performance management system, including:

  • Conducting Evaluations/Appraisals
  • Goal Setting
  • One-on-One Discussions
  • Difficult Discussions
  • 9-Box Grid

As we take a deeper dive into these elements, we’ll discuss the value and importance of performance feedback and the role supervisors and HR can play in the process.

In this interactive session, participants will engage in discussions related to these key elements and leave with tools and samples to draw from as they move forward in their careers. 

 

Learning Objectives: 

  • Identify tools to assist them in addressing employee performance. 
  • Recognize how performance improvement is part of a larger performance management system. 
  • Identify reasons why supervisors need to meet face to face with employees. 

 

  • carrie james

    Carrie James

    Carrie James, Human Resource Consultant

    Carrie joined the Legal and HR Department in August of 2025. She will
    provide training and consulting services for members. Carrie’s focus will
    be on mitigating HR-related risks prior to a supervisor or manager taking
    an employment action. Topics of her position might be responding to
    issues related to hiring, firing, performance, and leave issues.

  • carol kilmister 2

    Carol Kilmister

    Carol Kilmister, SPHR, SHRM-SCP, Senior Human Resource Consultant

    Carol Kilmister is a Senior Human Resource Consultant in the Legal and HR Services Department at Primex3 where she provides training, guidance, and support to Property & Liability members.  Prior to coming to Primex3, she worked for many years as the Director of HR for a multi-district SAU in NH.  She is a graduate of Rivier University with a Master of Science degree in Human Resource Administration and holds a Bachelor of Science degree in Business Administration from Plymouth State University.  In addition, she holds national certification as a senior HR professional from both HRCI and SHRM. She has served on the board of directors the Association of NH Public Employer HR Administrators (ANHPEHRA) for many years and is also Past President of the Greater Concord HR Association of SHRM (HRAGC).

     

Contact Hours

5

This program has been approved for PDC recertification credit hours toward SHRM-CP and SHRM-SCP recertification through the Society for Human Resource Management. For more information about certification or recertification, please visit the SHRM Certification website at www.shrmcertification.org

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