Note: There are two versions of this course available. The standard version includes audio and motion graphic video. The accessible version excludes audio and video, with exercises specifically adapted for individuals with accessibility challenges. This version is fully compatible with screen readers. Please choose the version best suited for your needs.

Conflict is a natural part of working with others, but how it’s handled can make the difference between tension and teamwork. In this course, you will learn how to recognize the early signs of conflict, apply simple communication techniques to de-escalate challenging situations, and choose effective strategies for resolution. Designed for everyday workplace scenarios, this course provides practical tools to turn conflict into an opportunity for stronger collaboration and better results.

Course Duration: Approximately 20 minutes